Terms & Conditions
Btmoon selling policy
Welcome to the Btmoon app, the most popular e-commerce app.
The following are some notes regarding the products offered through the application:
All products offered through the app are completely new.
How to buy:
If you want to buy any product offered on the Btmoon app, please click on the Add Cart button and complete the purchase process in order for us to receive the request.
After the completion of the purchase order, the user will be contacted within 24 hours to confirm the order, noting that delivery is within 48 hours from the date of order confirmation.
In the event that there is an original sign on the product offered through the app, Btmoon will guarantee that the product is from the original manufacturer of the product.
And the guarantee is based on returning the product in case it was not original at any time, even if it was used, with a guarantee to return the price of the product to the customer without any additional costs.
In the event that there is a warranted indication, that is, the product is guaranteed by Btmoon within a period of time that is specified in the explanation of the product. Btmoon guarantees to facilitate the warranty process, receiving the product from the customer, repairing it, and returning it to the customer if the product is within the warranty period and in the event that the terms of the warranty are not violated.
As for the products sold through the Btmoon app that are not covered by the warranty:
The company facilitates the maintenance of the product if possible, and the company informs the customer about the costs and the time period that the product needs to be maintained.
Not guaranteed products:
If there is no warranted logo on the displayed product:
1- The product is guaranteed for 24 hours only from the date of delivery, and Btmoon is responsible for facilitating the maintenance of the product in the event of any malfunction.
2- It is not possible to exchange any product except in the case of differences in specifications.
Btmoon is committed to the following:
1- Providing all information about the site.
2- Clarify the type, nature, properties, specifications and prices of all the products offered to us.
3- Follow-up of all stages of completing the electronic transaction, taking into account preserving the privacy of user data.
4- Clarification of delivery costs determined according to the region and the product and be clear within the electronic transaction.
5- Btmoon reserves the right to amend prices without prior notice, before fixing the electronic transaction.